Refund Policy

1. Introduction

Welcome to Visit2Nigeria ("we," "us," or "our"). This Refund Policy explains our terms for refunds on bookings, packages, and services purchased through our website or mobile application (collectively, the "Service"). Refunds are processed in accordance with applicable laws and our terms.

Visit2Nigeria.com is operated by Oweby Nigeria Ltd. Refunds depend on the service provider's policies and the circumstances of the cancellation.

2. Eligibility for Refunds

Refunds may be available for:

  • Cancellations made 48 hours before the service date.
  • Service disruptions or cancellations by the provider.
  • Technical issues or errors on our platform.
  • Duplicate or unauthorized charges.

Eligibility is determined on a case-by-case basis.

3. Refund Process

To request a refund:

  1. Contact our support team at support@visit2nigeria.com with your booking details.
  2. Provide proof of purchase and reason for the refund.
  3. We will review your request within 5-7 business days.
  4. If approved, refunds will be processed to the original payment method within 10-14 business days.

Processing times may vary based on your payment provider.

4. Non-Refundable Items

The following are generally non-refundable:

  • Bookings canceled less than 24 hours before the service date.
  • Consumed or partially used services (e.g., tours already taken).
  • Third-party fees or taxes.
  • Services marked as "non-refundable" by the provider.

5. Exceptions and Special Cases

In cases of force majeure (e.g., natural disasters, government restrictions), we may offer full or partial refunds. Refunds for group bookings or custom packages are subject to provider terms.

If a service is unavailable due to unforeseen circumstances, we will offer alternatives or refunds.

6. Payment Methods and Fees

Refunds are issued to the original payment method. We do not charge fees for processing refunds, but your bank or payment provider may apply charges.

7. Changes to This Refund Policy

We may update this Refund Policy at any time. Changes will be posted here with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance.

8. Contact Us

If you have questions about this Refund Policy, contact us at support@visit2nigeria.com.

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